Alison Astill wrote:

"Hi Charlie

I have sent you a second cheque based on 1.5%. (10k+) please destroy the first one and invoice based on that percentage. Please bank immediately whether the sale goes through or not.

I have made it 1.5% as I am very grateful for everything you have done. You deserve it even if the sale doesn’t go through.!

Thank you again".
Alison Smith wrote::

"Over the years your advice and support has been immeasurably helpful to me, especially as I have been away from Guildford so often. Your knowledge of the (consistently against us) housing market, your contacts and especially your ability to see what has potential and what does not has been invaluable. I will very much miss your advice and common sense.

I totally respect the hard work you have put in on my behalf, and especially for this latest house. I also appreciate that a chunk of the time you have spent was additional to trying to secure the deal but was to set up the renovation as my project manager, which is over and above our initial contract.

I wish you every success with your business, and especially your venture in France".

BW     Alison
Catherine Pearsall Solicitor wrote:

"Thank you Charlie, I’m impressed. I think all buyers should have a “facilitator” like you paving the way!".

Nick Allen wrote:

'Charlie offered a superb service.  Our brief to Charlie was very specific and not easy and although we had a fairly good knowledge of the area we wanted to settle in and had registered with all the agents covering a wide area, we searched for several unsuccessful months. We were then introduced to Charlie who worked tirelessly and found us a house in the perfect and most amazing setting, ticking all our boxes. Without him we would never have found it. He is a delight to work with, professional, warm, friendly and very knowledgable. We highly recommend him.'

Thank you for a really great service, we do appreciate all the hard work you put in, you did find us a gem.
We look forward to having a glass of wine with you when you are next in the area, do call or email and let us know when you are around.

Our best wishes to you,

Gail and Nick"
Anthony Delaney wrote:

> "Dear Charlie,
> Thank you, we arrived home yesterday evening, tired, but with many happy memories of Villa Mauniers.
> The house, the location, the initial presentation on arrival and the full range of facilities were excellent. This is probably the best presented and kept house that we as a family have stayed in.
> You have been throughly professional throughout the whole reservation process, with all communications delivered and answered in a timely fashion and additional requests met. You represent Mr & Mrs Kendall in an excellent fashion. Thank you for all your assistance".
John Riggal wrote:

"Good Morning Charlie, thanks for this confirmation. Once again thanks for the help of you & your team in France. We certainly hope to return to Villa Mauniers, we enjoyed it so much. So we’ll be in touch at a later date. Please pass on my thanks to Jenny for allowing us to look after & enjoy their lovely house for two weeks". Best regards - John
Melody Kelsey wrote:

Dear Charlie

"We are having a lovely time in Lorgues and we will be sad to leave! It's so much better to be down here for two weeks as you really get to relax!

My sister has returned to the UK, so on Saturday there is just three of us leaving, and could I ask that we leave around 11am as I can't rush my mother too much in the morning?! My husband and I will be around if the cleaners/Issam wants to come at 10-10.30 to make a start?

We hope to be back here next year so will keep in touch!
Thanks to you and the team for making our stay very enjoyable and relaxing".

Mrs Economou wrote:

Re: Woodlands Farm, Hookwood, Surrey.

This letter is to confirm Charlie Heckstall-Smith was retained by me to assume the care and management of my country home over a four year period, which conclude with the sale of Woodlands Farm in 2011.

During this time Charlie was responsible for all matters relating to the care of the farm from preparing annual maintenance schedules, overseeing all agreed works, managing budgets to managing the care and presentation of 25 acres of gardens, parkland, fields and kitchen gardens. He also managed all staff and oversaw the letting of the property for a 2 year period and oversaw the marketing and sale of the farm on my behalf.

It would be appropriate to say Charlie relieved me of a huge responsibility at a difficult time yet he kept me fully aware and fully informed at all times about the running of the farm through regular reports and meetings leaving with the feeling the farm was in good hands.

In conclusion, I would recommend Charlie without hesitation to anyone who needs their property managed and will always be grateful for his help, kindness and professionalism throughout.

Yours faithfully    Evie Economou
Property Management
Property Sale and Purchase
Villa Holiday Management
Property Renovation
Communication, Collaboration and Charm

We chose Charlie H-S, from 3 bidders, to refurbish and modernise our 3 bedroom holiday house near Salcombe.  From the moment that Charlie started to manage the project we knew that we had made the right choice. He coordinated the whole thing and nothing was too much trouble.  His communication was literally second to none; we would get constant updates, pictures of the progress, options to choose from when things reached a crossroads etc.  The whole thing became enjoyable and nothing was too much problem for him.  The finished product is quite simply outstanding and he has transformed our gorgeous house into a little haven in Devon.  Would I commend him to others…..without question, yes.  Thank you!

Jonathan and Cathy Bartholomew
The Penthouse, Salcombe, Devon.

Charlie has managed our holiday cottage in Salcombe for the last two seasons. When he first came on board he helped to renovate the property and his practical skills were invaluable - he could turn his hand to anything. Once complete the standard of the apartment was far higher and booking rates increased considerably. In addition, guest feedback also became 100% positive and we received excellent reviews, due in no small part to Charlie's attentive customer service. Nothing was too much trouble and Charlie always put in maximum effort to ensure guests had a perfect stay. I would recommend Charlie as Property Manager and would not hesitate to use him again in the future.

David Tucker